Refund Policy

Ella + Eli is committed to providing great quality products to our customers. We are happy to exchange items for store credit within 14 days of the date of purchase, provided the items are in their original condition and with proof of purchase, but please choose carefully as we do not refund unless your items are faulty. Sizing guides have been provided where possible to give you as much info prior to making your purchase.


Our policy lasts 14 days upon receipt of your order. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you would like to return your item for free please email Our team will arrange postage for you. Please note free shipping & returns are for within NZ only. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

All returns must include tracking as we will not be responsible for missing items.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable) 
These items cannot be refunded unless faulty.

Sample/Stocktake Sale items (if applicable) 
These items cannot be exchanged or refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If so send us an email at or pop into our store Shop M158, Milford Centre, 24 Milford Rd, Milford, Auckland.

We are happy to exchange gifts. Please notify us on purchase so the item can be marked as such.


Within NZ: To receive free shipping for your return - please email, our team will happy to assist you with hassle free postage option. 

International: To return your product, you should send your product to: Shop M158, Milford Centre, 24 Milford Rd, Milford, Auckland 0620, NZ. Please ensure tracking is included. We do not accept any liability for missing items that don't include tracking.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Happy Shopping!